Terms of Service

Last updated: August 2, 2026

These Terms govern your access to and use of TicketFlow, available at ticket-flow.net. Please read them before using the service. By accessing or using TicketFlow you agree to be bound by these Terms. If you do not agree, do not use the service.

1. What TicketFlow is

TicketFlow is a dashboard for managing ticket resale inventory. It scans your email for order confirmations, tracks orders and sales, matches sales to purchases, and connects to third-party platforms such as TicketSwap and Viagogo on your instruction.

TicketFlow is a tool. It is not a ticket marketplace, not a broker, and not a party to any transaction you make on any platform.

2. Access and accounts

Access requires an active subscription through Whop.
Some features are sold as separate paid add-ons. An add-on is only available while its own subscription is active.
You sign in with Discord. You are responsible for keeping that account secure.
One subscription covers one user. You may grant limited access to your own team members through the built-in roles, but you remain responsible for everything they do.

3. Your responsibility for third-party platforms

This is the most important section. Read it.

TicketFlow acts on the platforms you connect it to, using the credentials and sessions you provide, and only when you tell it to. You remain fully responsible for how you use those platforms and for complying with their own terms.

You confirm that:

You are entitled to use every platform account you connect, and connecting it to TicketFlow does not breach that platform's terms.
You alone decide which actions to take: which listings to create, which prices to set, which accounts to use.
You accept that any platform may change its rules, its interface, or its API at any time, and may suspend, limit, restrict or permanently close an account at its own discretion.

You use TicketFlow at your own risk. We are not responsible for any suspension, limitation, ban, closure, withheld payout, frozen balance, lost access, cancelled sale, or any other action taken by TicketSwap, Viagogo, StubHub, Ticketmaster, a payment provider, or any other third party, whether or not that action follows something done through TicketFlow.

4. Accuracy and automation

TicketFlow reads email, parses data, and talks to platform interfaces that we do not control and that change without notice. Automated processing can be incomplete or wrong.

You are responsible for checking anything that matters before you rely on it, in particular prices, payouts, quantities, seat details and financial totals. Do not treat TicketFlow output as bookkeeping, tax or investment advice.

5. Acceptable use

You agree not to:

Attempt to access another user's data.
Use the service for anything unlawful.
Reverse engineer, scrape, resell or redistribute the service.
Share your login credentials or your subscription.
Use the service in a way that harms its availability for others.

6. Connected accounts and credentials

To do its job TicketFlow stores session data and credentials you supply, including platform session cookies, email access details and payout details. These are encrypted at rest and kept separate per customer. See our Privacy Policy for what is stored and why.

You may disconnect any integration at any time. Doing so stops future processing but does not undo actions already carried out on a platform.

7. Subscriptions and payments

Subscriptions and add-ons are handled by Whop. Prices and billing terms are shown there.
You can cancel at any time. Access continues until the end of the paid period.
Cancelling an add-on removes only that add-on. Your main subscription is unaffected.
We do not process or store card details.

8. Availability

We aim to keep TicketFlow running but do not promise uninterrupted or error-free service. Maintenance, outages, third-party failures and changes at connected platforms can interrupt it. The service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law.

9. Limitation of liability

To the fullest extent permitted by applicable law:

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost sales, missed opportunities, loss of data, or reputational harm.
We are not liable for losses arising from decisions you took using information shown in TicketFlow.
We are not liable for the acts or omissions of third parties, including ticket platforms, payment providers, proxy providers, email providers and messaging services.
Where we are liable despite the above, our total liability is limited to the subscription fees you paid us in the three months before the event that caused the loss.

Nothing in these Terms excludes or limits liability where that is not legally permitted, including liability for intent or deliberate recklessness, or for death or personal injury. If you use TicketFlow as a consumer, your mandatory statutory rights are unaffected.

10. Indemnity

You will hold us harmless against claims, costs and damages brought by a third party that arise from your use of the service, your content or credentials, or your breach of these Terms or of a connected platform's terms, except to the extent the claim is caused by us.

11. Suspension and termination

You can stop using TicketFlow at any time by cancelling through Whop. We may suspend or terminate access if you breach these Terms, if your subscription lapses, or if we are required to do so. Where reasonable we will tell you first.

12. Changes to these Terms

We may update these Terms. Material changes will be announced in the dashboard or through our Discord. Continued use after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in the Netherlands, unless mandatory law gives you the right to another forum.

14. Contact

Questions about these Terms? Reach us through our Discord, or by email at the address listed on ticket-flow.net.